A female passenger assaulted the operations agent at a Dallas airport, the airline says, and that the passenger has been taken into custody
A female operations agent was “verbally and physically” assaulted by a female passenger as a flight from Dallas to La Guardia Airport in New York City was boarding, Southwest told CNN in an email. The employee was transported to a local hospital and released on Saturday evening, according to the email. She is at home resting, the airline said.
“Southwest Airlines maintains a zero-tolerance policy regarding any type of harassment or assault and fully support our employee as we cooperate with local authorities regarding this unacceptable incident,” the email said.
Southwest said the passenger was taken into custody by local law enforcement. CNN has reached out to the Dallas Police Department for more information but has not heard back.
The incidents have ranged from shouting to spitting and physical altercations with airline staff.
